1. Check our Knowledge Base here. The document has abundant visuals and is keyword searchable. Answers are hyper-linked to questions in a table of contents.
2. Send an email with details. "Can't log in" is not enough information to help us solve your problem. Details and data could include:
- Screen shots
- Error messages received
- Details on steps you have taken
- If the problem is a student log in, please send student user name(s)
- Use the email address you use to log into Rainforest Journey
3. Call and leave a message at the number below. Please provide details, as described above. Calls will be returned within 24 hours.